Shipping policy
Last updated: November 9, 2026
Shipping at a glance
Songs arrive online, and physical items ship from the United States once everything in your box is ready.
| Shipping to | Shipping cost | Duties and import taxes |
|---|---|---|
| Contiguous US (the 48 connected states and DC), $75 or more | Free | None |
| Contiguous US, under $75 | Shown at checkout | None |
| Alaska, Hawaii, US territories and military addresses | Shown at checkout | None |
| Outside the US | Shown at checkout | Included, paid by us |
If you have several orders going to the same address, we combine them into one box. That box ships when the last item is ready, as explained below.
What ships and what arrives online
Only Song Stuffies, sound modules and books ship; everything else reaches you online, anywhere in the world, at no shipping cost.
| Item | How you get it |
|---|---|
| Your song (Acapella or Keepsake) | By email and in My Songs |
| Lyric art | Printable PDF |
| Sheet music | |
| Song Stuffies, sound modules and books | Shipped to your address |
If you only want your song, choose digital delivery and skip shipping altogether.
When your order ships
Items that carry a custom song ship after you approve the song, because we load your approved recording into them.
| What's in your order | Ready to ship when |
|---|---|
| Song Stuffie or sound module with an Acapella song | You approve the Acapella song |
| Song Stuffie or sound module with a Keepsake song | You approve the Keepsake song |
| Song Stuffie with a classic song, or a book | Right away |
Once an item is ready, we aim to ship it within 2 business days. Standard shipping within the US then typically takes 4 to 5 days. These are estimates, not guarantees, and carrier delays are outside our control.
Expedited processing shortens the time we take to make your song. It speeds up the making, and your approval still comes first. Listening and approving quickly is the best way to get your package sooner.
Combined orders ship together
When you have more than one active order going to the same address, we pack them into one box, and that box ships when its last item is ready. This applies even if you placed the orders days apart, as long as the box hasn't shipped yet.
For example, you order a Song Stuffie with a Keepsake song on Monday and a book on Wednesday. The book is ready right away, but it waits for you to approve the Keepsake. Then both ship together, with one tracking number and one shipping email listing what's in the box.
- Online items never wait. Your songs, lyric art and sheet music reach you online as soon as they're ready.
- Different addresses ship separately. Changing the address on one order moves that order out of the combined box.
- Large orders may need two boxes. If everything won't fit in one box, each box gets its own tracking number.
- Shipping is set at each checkout. Two smaller checkouts don't add up toward the $75 free shipping minimum, and combining them doesn't change or refund shipping you already paid.
When we ship without waiting
An order that's on hold won't hold up the rest of your box. We may ship your ready items and send the other order's items in their own box later if:
- its questionnaire is still unfinished 14 days after payment, or
- a song has been waiting for your approval for 21 days.
Cancelled orders are removed from the box.
Need something sooner? Email orders@mamasingmysong.com before your box ships, and we'll try to split it. We'll tell you first if that adds a shipping cost.
Shipping within the US
Orders of $75 or more ship free to the contiguous US, which means the 48 connected states and Washington, DC.
The $75 is your order subtotal after discounts, before shipping and taxes. Free shipping uses our standard service, and we usually ship with USPS.
Orders under $75, and orders going to Alaska, Hawaii, US territories or military addresses, pay the shipping rate shown at checkout.
Shipping outside the US
We ship to most countries. You pay the shipping rate shown at checkout, and we pay the import duties, taxes and customs fees.
We ship Delivered Duty Paid, so we pay those charges and they aren't added to your checkout total. You shouldn't owe anything when your package arrives.
If a carrier or customs office asks you to pay, please email orders@mamasingmysong.com before paying so we can sort it out. If you've already paid, send us the receipt within 30 days and we'll reimburse you.
- Phone number: international orders need one, because the carrier requires it.
- Delivery time: international delivery times vary by destination and carrier, and customs can add time.
- Prices: all prices are in US dollars. Your bank may add its own currency conversion fee.
If we can't deliver to your country, we'll contact you to find another address or cancel and refund your order.
Tracking and address changes
We email your tracking number when your shipping label is created, and you can see it anytime in My Songs. If you chose text updates, we'll text you too. Tracking can take a day or so to update after that, until the carrier scans your package.
You can change your delivery address on your order page until your label is created. After that, reply to any of our emails and we'll do what we can. Please check your address carefully at checkout, especially on gifts.
If something goes wrong
Email orders@mamasingmysong.com and a real person will help. Here's what to expect:
| Problem | What to do | What happens next |
|---|---|---|
| Package lost, stolen or marked delivered but not found | Contact us within 14 days of the expected delivery date | We'll check with the carrier and see how we can help |
| Item arrives damaged or defective | Contact us within 30 days of delivery, with a photo if you can | We replace it at our cost, including any return shipping. We can't always match the exact animal |
| Sound module stops playing | Contact us within one year of delivery | We replace it under our one-year guarantee |
| Package returned to us (wrong address, refused or unclaimed) | Confirm the right address with us | We'll ship it again. You may need to pay the new shipping cost |
| We can't ship when we said we would | Nothing, we'll email you | We'll give you a new date and your choice to wait or cancel for a refund |
Once the carrier has your package, delivery is in its hands, and we can't guarantee delivery dates. Because every Song Stuffie is made with your song, we can't accept returns for a change of mind.